You need to register for MyMobile with the participating bank. Upon successful registration, MyMobile will send a SMS notification with instructions on how to access this service.

You can access banking services and perform banking transactions 24/7 at your convenience with your mobile phone.

MyMobile is available for registered mobile banking users of the following participating banks:

• CIMB Bank
• Maybank
• Public Bank

More banks will be participating soon.

• Celcom
• Maxis

More operators will be participating soon.

Yes, to use MyMobile, you will need to register with your bank.

Different banks may have different methods / channels for registration. Please contact your bank’s Call Centre / Customer Service for further clarification.

MyMobile services can be linked to both current and savings account. Please contact your bank’s Call Centre / Customer Service for further clarification.

MyMobile is accessible through all types of phones.

No. You do not need to download any applications.

No, you do not need an Internet access.

You can start your banking transactions with your mobile phone by dialing *500*888# and a secure session will begin.

You can access a host of services. However, this may vary for different banks. Please contact your bank’s Call Centre / Customer Service for further clarification.

The transaction limit may vary with each bank. Please contact your bank’s Call Centre / Customer Service for further assistance.

MyMobile enables you to transfer funds from your bank account to the beneficiary’s account using the beneficiary’s mobile number.

In general the funds will be available immediately. However, it is also subject to each bank’s clearing and settlement time frame. Please contact your bank’s Call Centre / Customer Service for further assistance.

No separate registration is required for mobile prepaid reload through MyMobile. You can reload any mobile number.

You will be able to view up to a maximum of 9 transactions.

Yes, MyMobile is accessible anywhere in Malaysia.

MyMobile is available in Malaysia only.

i. Telco charges
You will be charged RM0.20 for up to two (2) minutes. This period is referred to as First Session. If you continue with the session within 30 second from the expiry of the First Session, there will be no charge up to an additional two (2) minutes for the Second Session.

ii. Bank charges
Banking charges may vary with different banks. Please contact your bank’s Call Centre / Customer Service for further clarification.

You will need to terminate MyMobile service and register your new number. Please contact your bank’s Call Centre / Customer Service for further assistance.
Yes, you do not use MyMobile for 8 months, your account will be deactivated.

The transactions conducted with MyMobile are secured. However, we also recommend you to do the following:

• Do not store your mPIN in your phone.
• Do not let others use your MyMobile and share your mPIN
• Safeguard and memorize your mPIN

Please contact your bank’s Call Centre / Customer Service to deactivate your MyMobile service. Each bank may have different deactivation steps.