Frequently Asked Questions


FPX

CONSUMER

What is FPX ?

FPX Services is a payment gateway that allows you to make real time online payments using your current or savings account. All you need is an Internet banking account with any of FPX participating banks.

What is MyClear’s role in FPX?

MyClear provides technical expertise as well as providing interbank switching and routing infrastructure for the banks. MyClear will also manage the clearing and settlement on behalf of the banks.

How to use FPX?

Please follow these simple steps:

1. Please ensure your pop-up blocker is disabled.

2. Select FPX as your payment option at your selected merchant website.

3. Select your preferred bank and you will be directed to the Internet banking log-in page.

4. Once the transaction is successful, you will receive separate notifications from the merchant, your bank and FPX.

How will FPX benefit to customers?

With the introduction of FPX, customers can make payments at anytime, anywhere via direct debiting the customer’s current or savings account.
The customer also can reach to wider merchants base since merchants can now accept all customers who subscribe to any local Internet banking services with any bank.

What are the participating banks for FPX?

  • Affin Bank (B2B Model Only)
  • CIMB Bank (CIMB Clicks & CIMB Biz Channel)
  • Hong Leong Bank
  • Maybank (M2U & M2E)
  • Public Bank
  • RHB Bank

Do I have to register before making payments with FPX?

No registration is required with FPX. You may however, need to have an Internet Banking account and may also need to register with the merchant, depending on the merchant’s requirement.

Are there any charges for payments via FPX?

It will depend on your Internet banking subscription terms and conditions as well as your merchant’s Internet payment services terms and conditions.

How can I identify if a merchant accepts payment with FPX?

The merchant’s website will display the FPX logo.

What is the operating hour for FPX?

FPX service is available from 1:00am to 12:00am daily, seven days a week, 365 days a year. However, FPX service is also dependent on the participating banks’ Internet banking service availability.

Is there a limit to the number of transactions that I can make in a day?

Yes, the limit is determined by either your bank or the merchant.

What is the maximum transaction limit?

For individual banking account, maximum amount is limited to RM 30,000.00 per transaction
For corporate banking account, maximum amount is limited to RM 1,000,000.00 per transaction.
However, the above limit is subject to your Internet banking transaction limit, whichever is lower.

MERCHANT

How can I register as an FPX merchant? Must I have an account with a specific bank?

You can register as an FPX merchant as your preferred FPX participating bank / third-party acquirer. The respective bank will make the necessary arrangements for you.  Here are the steps to register as a FPX Merchant:

  • You need to have a corporate banking account with any of FPX participating banks.
  • Choose any of the FPX participating banks to become your Acquiring Bank for FPX service.
  • Complete the Merchant Registration Form (MRF) which is available from the selected Acquiring Bank.
  • Submit the completed MRF to the Acquiring Bank for verification and approval.
  • Upon registration, you will be provided with a unique Seller ID and Seller Plug-in CD for staging environment by MyClear. Once completed,  the System Integration Test (SIT) & User Acceptance Test (UAT) will be conducted.
  • Next, you will receive a new Seller ID and Seller Plug-in CD for production environment which will be installed in your system before you are ready to go-live.

Which platform must my web server use?

FPX services can run on any platform.

Do I need any additional hardware or software to accept payment via FPX?

You will be provided with a “seller plug-in” i.e. security software that must be installed at your web server.

Why should my business accept FPX as another payment channel?

FPX allows you to reach to a wider customer base including non-credit cardholders. In addition, you will enjoy real-time online payment and confirmation upon successful transactions. This will reduce your reconciliation requirements. In addition, you need not maintain accounts with multiple banks.

What is the maximum transaction limit?

For individual banking account, maximum amount is limited to RM 30,000.00 per transaction
For corporate banking account, maximum amount is limited to RM 1,000,000.00 per transaction.
However, the above limit is subject to the customer’s  Internet banking transaction limit, whichever is lower.

What are the participating banks / third-party acquirer for FPX?

  • CIMB Bank (CIMB Clicks & CIMB Biz Channel)
  • Hong Leong Bank
  • HSBC Bank
  • Maybank (M2U & M2E)
  • Public Bank
  • RHB Bank
  • OCBC Bank
  • Mobile88.com Sdn Bhd (third party acquirer)
  • MOLPay Sdn Bhd (third party acquirer)
  • Revenue Harvest Sdn Bhd (third party acquirer)